Rosa T.

Nearly 9 Months later I have still not received anything I ordered. I ordered two separate items back in December 2,2018... after well over a month of having not receiving any tracking information yet (I know, I'm a patient person), I started emailing customer support inquiring where my orders were and just received empty assurances that they were working on it and my orders were on their way. Two months later I "received" a notice for one of the orders from the US Department of Agriculture that something being mailed to me was destroyed because it was illegal to transport overseas. To their credit (hence not being mad I can only put one star) they refunded me for this after submitting evidence. But nearly 7 MONTHS LATER I am still waiting on my second order to arrive. Only after persisting to email them do I get a response that it was too late to get a refund because it was last year (which means I never had a change to be eligible for a refund as awaiting the allotted 5 weeks from December 2,2018 would put me into the new year). They offer to resend the order but by now I find them so unreliable and underhanded that I would rather have a refund

Edit: so after they offered to "resend" me the order and me waiting over a month, following up frequently, LO AND BEHOLD i get an abrupt message (after getting an email saying it shipped and everything with assurances to my many emails that it was on its way) that my order was "never processed". Now guess what? Yep, repeat this whole thing over again

Edit 2: so order #3 order failed again after many follow ups it fails at the last step, got another predictable "Upon checking, your replacement order was not shipped again."