No idea that we had insurance with this firm. Cancelled old insurance, must have been using a different name, as found better quote. They continued taking money so cancelled dd and emailed them about error. Now trying to take over £100 out of our account in the middle of the night? Absolute con artists. We have written a complaint, no response so bank have now blocked this company. We always cancel, not our fault the person did not who we spoke to, does this company have a cash flow problem?