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Alot of their dresses and shirts are really cute as long as they are not made from spandex. Id stay away from the printed fabric items. But ive never found more flattering dresses(cotton ones). I received one with a broken zipper and they sent me the wrong color blouse. It took 3 weeks of tickets, theres no customer service number for returns, and my problem is still not resolved so i gave up. No attentiveness to customer satisfaction. I have another order that i wanted to exchange and im going on week 3 of trying to resolve the issue. All in all try not to make a mistake ordering size and fabric because it is hell trying to get an exchange or return. They also deleted my answer to their reply 3 times on their end so it is delaying the next process. Seriously though just go to marshalls or burlington.
Tip for consumers:
Dont
Products used:
Cotton dresses
Rose F.'s review of Rosegal earned a Very Helpful vote
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
"Dear Rose,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: https://www.rosegal.com/warranty-return/
We at ROSEGAL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please feel free to contact us here: https://www.rosegal.com/contact-us/
Please kindly send us your correct order number.
We will try our best to help you.
You can also email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Best Regards
ROSEGAL Customer Service"