Rose M.

I gave it a shot and I was missing many groceries. The order was not updated online and it was dishonest. The items were all checked out, I received different items that were not labeled as "substituted" and as for the missing items, I have no idea where they are. I was never given a receipt or contact info. I have been on hold for 3 hours on my cell phone and by the end of the 3 hrs they increased the time and I had to get my kids to bed. So I've emailed with no luck. I called the grocery store for help and their store manager said InstaCart has been hurting a lot of customers. I'm not sure what to do about grocery shopping now with this virus and my kids at home. Thanks for taking my money Instacart. I don't care that they were late, take your time that's fine. I just don't understand why the list they scanned was not honest and why they didn't credit me for the items they didn't have.

I was charged for only part of my groceries. I don't understand how people have contact with their shopper -- mine did whatever they wanted, charged me for everything and only gave me half of my purchase and no contact not even a receipt. If they don't have the item, that's fine just be honest with what you are scanning. I didn't mind that they were late even, take your time. But I had substituted items that were not listed on my order on the computer. I was on the phone for 3 hours waiting for my call in line and the kept increasing the time.