So here's a big F U to Verizon.
It's been over a month of dealing with endless tech problems and issues around not being able to send SMS messages or being able to reliably call out from my residence.
When I have been able to call out which takes 7-8 tries and usually having to restart my phone, the call quality is awful and usually eventually drops out. I can't carry on a phone conversation without it dropping 3-4 times. FRUSTRATING!
I have had several online chat sessions with Verizon tech support. The last one, they assured me that my phone insurance would cover my phone's tech problems and a replacement phone would be sent to me the next day.
The next day comes & goes and NO PHONE DELIVERED. So, I called the phone insurance company to see what is going on. They tell me that my phone is not covered for technical malfunctions, completely contradicting what I was told by the Verizon tech support guy.
I-HAVE-HAD-ENOUGH of the BS!
So simple solution, today I signed up with AT&T. Through union plus I got my activation waived ($30 saved) and instead of paying $95 /month with Verizon, I'll only have to pay $54/month (includes at 15% union discount)!
So VERIZON you can take your expensive CRAPPY service and SHOVE IT!