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Vee (Skokie store) and Edward (manager customer service) are great an truly care about customer service!
Purchased a Sea Salt Dutch Oven online while in the Store. I was told that I wouldn't lose my rewards if I needed to exchange it. Well... it came damaged and when I called the store nobody knew how to do the exchange and not let me lose my rewards. I asked if they could find out and the manager told me to call Customer Service and find out.The manager actually hung up the phone on me because he said, the call was was too stressful for him. Edward in Customer Service was great and jumped right on the problem. Vee called me the following morning to try to remedy the situation. She has been great and we are presently trying to solve the problem.
Sur la Table: people go into your store and are excited to be there and purchase an item. They do not go there to be treated like they don't matter. Why do you hire people like the present manager? I will spare him and not use his name.
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We placed an order for Le Cruset cookware and when we put in our credit card information, it...
I ordered a coffee grinder and paid for expedited delivery for the same day as my grinder died....
Hi Roseanne, Thank you for providing feedback about your recent store / customer service experience. We apologize for the negative store interaction but are glad to learn that your order issues are being resolved. Your concerns and comments will be shared with our management team as feedback from our customers is invaluable in helping us grow and improve.