Roxanne V.

This company is called Elite Gourmet; they sell kitchen appliances.

I chose this item from what is probably a warehouse full of second-rate items given as rewards by my health insurance company. It worked perfectly three times (model EKT-1271, kettle), after which it never worked again. Since there was no store or retailer to return the defective item to, I contacted the company and explained.

Stella's advice was to "return the product in question to the store/company you got it from." Sound advice in a usual retailer situation, but I hoped that they might be a stand-up company who would make good on their product (since *someone* paid for it somewhere down the line). Bonus disappointment that no one read my explanation before responding.

My website chat, two emails, Colorado attorney general complaint, and Better Business Bureau could not, combined, entice Haircut.com to respond to me. Finally, I filed a complaint with my credit card and got my money back. They told me to keep all correspondence for 90 days; I did that and also kept the horrible product in case they authorized a return. At the end of 90 days, I threw the device in the garbage. That's a wrap. Apparently, the only employee is the one who sends out the product.

Not much more to say. It's a porn site - nothing about haircuts. Too bad anyone even put it here to be reviewed.

UPDATE: Vitacost did ship my order, finally, after my request to cancel it altogether. The message explained that there is customarily a "hold" placed on the credit card that does not reflect the order total; in this case, they charged me the higher amount anyway, then issued the discount (NOT the way a hold works). Sketchy business practices.

Good luck getting email or chat to connect. I phoned, and the agent was pleasant but completely unequipped to execute corrections to the order, or to make anything right, really.

1. Promised discount showed up in my cart when I placed the order, but was not reflected in my credit card charge.

2. No way to communicate the issue except by phone, which didn't fix anything.

3. There is now no record of my order at all in my account. No order, no shipment, no tracking. Only the charge on my card.

ETA: You can try their email at *******@vitacost.com, because their website form does not connect. I did get an automated response.