Roya g.

Beware of Scam: Terrible Experience with Eu-Bikes.com

Review:

I am writing this review to share my incredibly disappointing experience with eu-bikes.com, an online bike shop that has left me feeling scammed and cheated. I hope my story can serve as a warning to others who might be considering doing business with this company.

I was excited to purchase a bike from eu-bikes.com, but my excitement quickly turned into frustration and anger. I placed an order and paid for the bike, expecting a smooth transaction and timely delivery. However, what followed was a complete nightmare. The bike I had eagerly anticipated never arrived, and my attempts to contact the company were met with silence.

My experience with eu-bikes.com aligns with numerous other negative reviews I've come across on Trustpilot. It's clear that I'm not the only one who has fallen victim to their shady practices. The common complaints include:

1. **Undelivered and Damaged Bikes:** Many customers, myself included, received bikes that were either damaged or completely different from what was advertised. The company failed to take responsibility and offer refunds or replacements.

2. **Lack of Communication:** Once they have your money, eu-bikes.com seems to vanish into thin air. They conveniently ignore all attempts at communication, leaving you with no way to address the issues you're facing.

3. **Delays and No Tracking Information:** Countless buyers reported never receiving their bikes or experiencing significant delays. What's worse, the company did not provide any tracking information or compensation for these inconveniences.

4. **Overpricing and Hidden Fees:** Many of us were shocked to find out that the prices we paid were unjustifiably high or accompanied by hidden fees. Any attempts to discuss these concerns with the company were futile.

When I checked the reliability of eu-bikes.com on WebshopChecker, it was evident that the website had a low score of 2 out of 10. This low score is attributed to various red flags, such as the absence of a known trust mark, no registration with a chamber of commerce, lack of contact information, and the absence of customer reviews. These are clear signs that the company is operating questionably, if not outright fraudulently.

In light of my experience and the overwhelming negative feedback, I strongly advise anyone considering a purchase from eu-bikes.com to steer clear. Save yourself the stress, financial loss, and disappointment. If you're in the market for a bike, there are reputable alternatives such as 99 Spokes (https://99spokes.com/en-EU) or the official CUBE Bikes website. These alternatives have higher scores on WebshopChecker and a multitude of positive customer reviews, ensuring a much safer and more satisfying shopping experience.

Let's protect each other from falling victim to unscrupulous companies like eu-bikes.com. Your hard-earned money deserves to be spent on trustworthy businesses that value their customers.

Stay cautious and make informed decisions.