Zoos is a rip off. Not only are the majority of the responses computer generated, but they also charged me twice in a seven day period, then suspended my account for no reason and said they refunded my money but bank of America said they have taken the money out of my account and have not attempted to refund it at all. Bunch of rip off bastards. Wish I knew how to find them. I'd take that flight for that face to face because I hate thieves.