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In late December I waited in 19 degree weather for 30 minutes while Lyft:
-cycled me through 4 drivers
-had a driver lap around JFK without picking me up
-charging me and telling me a driver had picked me up and taken me away
All while I was waiting outside in the cold. We ended up taking a car service that was waiting there.
I contacted customer service several times, they pretend to not understand the question or even issue, and then stop responding (reached out about 4 times).
R S.'s review of Lyft earned 3 Very Helpful votes
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I just tried to get a Lyft after work because I didn't want to wait 20 minutes for a bus, the app...
