If you are thinking of placing an order with teamshop, do not. I tried to cancel a basic order of 2 softball pants (custom due to piping), the day after order initiated, and was refused. The order hadnt even been processed by bank yet. There was no way my pant order had ever been started on their end. I simply ordered wrong items and needed to cancel and then reorder. Customer service strongly advised they wont cancel order, per policy. I am out $100 because they have an insane policy that is set up this way in order to rip off their customers. Do not place any orders with this company, find a different vendor. I will be taking my business and the hundreds of dollars I will be spending on softball gear yearly, elsewhere. It is no wonder they get their business by setting up through team sites that force participants to order gear through them. It is a scam. If you are a team looking for gear, do yourself and your players/families/fans a favor and find a local shop you can work with in person. There is no incentive for team.shop to sell quality products or to take returns or to have decent customer service. They make more money peddling low quality gear and refusing to be a respectable business.