Ruben K.’s Reviews of Pelican Parts & more

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10/24/20

I order six items on Oct. 6,2020 and, while the shipment arrived on time, there were two problems.
1. My order for CHF 11S synthetic oil was not included, even though it said it was on the invoice.
2. I ordered 4 hose clamps 40-60 mm, what was shipped were 4 42-48 mm hose clamps.
I had to use my old clamps, and wanted to return the ordered clamps of the wrong size.
I called the toll-free number on thr bill of sale to complain, they said all well be taken care of.
Nothing happened,
I then emailed my complaint, and still nothing happened.
Then I got on this website and found The Vice President of eCommerce for Palican Parts LLC.
Michael Morita. I emailed my complaint to Michael. Now I got their attention.
I received an email from Michael saying Stacy Williams, the Consumer Service Supervisor, will take care of my complaint. She emailed me saying my CHF 11S fluid will be shipped and to keep the hose clamps.
I did receive my fluid promply.
Thank you Michael for your handling of this situation.
Ruben

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Thank you

Michael M. – Pelican Parts Rep Over a year old

Ruben,

Thank you for the kind words. I really appreciate you allowing us the opportunity to fix our mistake. We are a company made up of automotive enthusiast just like you. Nothing pains us more than when we get something wrong. I am grateful you allowed us a chance to recover and appreciate your support. Have a great one and we look forward to serving you again.

Take Care,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com