Rue A.

My billing address zip code and my shipping address zip code are different. When I placed my order, I saw that I received two emails from American Eagle. One said "Thanks for your order". The other said "Your order is canceled". I immediately checked my Checking Account and saw that American Eagle took money out of my account. I called their customer service hotline and spoke to a representative whose name I cannot (fortunately for her) recall. I explained the situation and in broken English, she told me that I needed to go to my bank to get the credit. That's not an accurate statement. I told her that's not how things are done. When I got off the phone, I saw that the money had been credited back to me. In the end, it worked out. However, your customer service representative told me a false statement. Your reps need to have clear voices and should be able to speak clear English. This customer representative struggled with that.