Russell M.

Item was advertised as a genuine brand name (Shashibo) from StackSocial, but the actual item received was a generic, cheap quality copy of the original. StackSocial did charge me for the item but stated the item was purchased from a partner in Wenzhou Zhejiang, China. The Chinese company admitted the item was falsely advertised, and a refund would only be possible if the item was sent back to a room in Longgang City in China instead of StackSocial who charged me. Neither StackSocial nor the Chinese company would provide an RMA. And StackSocial ecommended I deal with the Chinese manufacturer instead. Shipping costs plus tracking service within a communist country would be nearly the cost of the item.

*Update* -- After posting this critical review, StackSocial responded with a possibility to get a refund without sending back the fake item to a room in China. After submitting proof of their credit card charge on my credit card statement, they processed a refund. It shouldn't have taken this long to resolve the problem with a US-based company or resorted to a critical review to get their attention.