Fandango is so bad I don't know where to begin. They have NO customer support whatsoever. Their website crashes all the time, both on mobile devices and home computers. When you finally figure out (after 30 minutes) how to navigate to their chat help, you're put in a queue for 45 minutes! Email requests for refunds are not processed..."error, error, error." I found a phone number and they won't answer because "all customer support agents are busy, call back." Are you kidding me. Fandango sucks.