Ruth M.

I was so excited to stumble accross this company. Their products are beautiful and I was in the market for purchasing some lighting. I found the perfect lamps and small occassional table for my home. My enthusiasm was short lived, however, when I discovered that this is actually an American company, not a Canadian one as advertised, and that the cost for purchasing from this site would ultimately be in US funds. That aside, I was still interested in moving forward with my order because I fell in love with several items. I placed my order which amounted to $1700.00 (a lot of money for me). After two full weeks of hearing nothing and diligently checking their website, it appears as though my order has not even been processed, never mind shipped. I received a confirmation email that my Order would be shipped shortly and that I could track it. That is not true, there is literally no way to track the order. The Live Chat on their website is useless. When I try to prompt it, a message comes up that says they are closed for the holidays and will re-open on December 27th. It is now January 15th and the Live Chat still does not work. As well, when I attempted to contact the one and only number I could find, it is impossible to reach a real person, nor can I leave a voice message with their Customer Service Department. This website was beginning to feel a little sketchy to me so out of frustration, I cancelled my entire order and could not be more disappointed. I have never written a bad review for a company in my life, until today. I have the patience of a thousand people but I hate being misled, ignored and especially lied to. This is shameful service to say the least. What should have been a fun and exciting experience ended up as a complete and utter failure on the part of this company. Grrrrr.