RW W.

Be careful when buying premium brands from Yoox, there is no warranty!

I bought a parka from the premium brand Herno (L'eskimo) in May 2023 during the sale. I started wearing the parka in November 2023 and within 2 months of use the jacket lost a significant amount of down. The overall puffiness and appearance is empty/limp and the jacket suddenly has several cold spots.
Although well within the two-year warranty period that Yoox and Herno offer, Yoox immediately referred to additional policies. They asked me to show proof from a local dressmaker to confirm the faulty production. They need proof that it wasn't caused by repeated use. Two local dressmakers told me that the puffiness on the jacket is gone and that it appears to be a manufacturing defect as the down is leaking through the fabric and stitching (irreparable for dressmakers). A premium item like this should be an investment for at least 5 years of normal use.

At Yoox's request, I provided proof from a dressmaker, but after sending this proof, Yoox is in total radio silence. Not taking any responsibility on warranty while acting as a reliable seller of premium brands. Now I am left with a practically new but unusable down parka.

Yoox doesn't reply, you can't call them and they surely not offer any replacement/repair or refund for a well funded warranty claim.