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ryanp507

Ryan P.

South Louisiana

Contributor Level

Total Points
260

2 Reviews by Ryan

3/18/21
Verified purchase

I purchased a metal cutting lathe. It took me 3 years to make a decision. The staff is kind and easy to work with. They helped me through the whole process. I was nervous about receiving the freight truck and they helped greatly. The packaging was done extremely well. I love my lathe and plan to purchase more from them in the future.

Tip for consumers:
Is you have any questions, don't hesitate to ask. They are great and don't make you feel dumb.

25.7K Views
2/22/21
Verified purchase

I have been purchasing from Rockauto.com for years. I can tell you, they are not a scam site. A scam is ran by a very competent person that intentionally deceives you. Rockauto employs very incompetent people that just don't know how to read. I recently had a part that was stalled and had not shipped from the warehouse. I emailed the hidden email address asking them to look into it. I received the worst possible customer service response that could have been better sent by Siri. It simply said to go to the website and check my order status. The guy (Rodney) totally ignored my email all together. It almost looks like it is just an auto-reply to all messages. I understand wanting to automate all you can and be efficient. Ignoring your customer's issues and canned responses are not a good solution.

Tip for consumers:
Make sure you are not in a rush and have time to play parts return game.

Products used:
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