Ryan S.

Their advertising worked; I decided to buy a pair of firehose flex carpenter pants. Unfortunately, after wearing them roughly 5 times, I was building a deck one day, barely rubbed past a nail and tore a hole in the seat. I think literally every other piece of work clothing I have is more durable. Absolute garbage. To put the icing on the cake, customer service told me I'm out of luck (in friendlier and more political terms). No refunds or exchanges.

If Duluth Trading put some of their marketing budget toward product development, I'm guessing they would have much happier customers (albeit fewer of them... and we all know it's about the almighty dollar). Suffice it to say I will not be patronizing this company again.

I ordered a set of side steps for my truck over the phone, at which time I asked if the steps were in stock. I was assured that they were. A couple days later, I was told that there was a "problem" with my order. A streetbeatcustoms.com sales rep told me that the steps were "no longer in stock", but that the next closest part to what I had ordered would be $67 more. I asked what part the "new" steps were and they ended up being the exact same thing. Same part number, same manufacturer. They literally just created a new web page with the increased price... and didn't even bother to take down the erroneous price. Deception and lies... what a horrible way to run a business. Needless to say, I cancelled my order.