Ryan G.

Their 'refurbished' products are customer returns and demo units with no refurbishment done despite advertising as such. I was sent a broken charger with a MacBook covered in dirt and hair embedded inside the charger with a bent pin - it could have caused a fire had I not noticed it.

They're completely apathetic and detached offering a coupon to shop with them again as the 'solution'. Their practices are truly CBC Marketplace Investigation worthy and I'm going to bring it; this isn't a one off experience.