We purchased a dress for my daughters prom. When we received the dress it looked very cheap and it didn't fit. The hip measurements are off by 6". I've tried to call the number from the order and haven't gotten an answer yet. We've sent emails and received instructions on how to file a complaint. However when you click the link on the site to make the complaint the link doesn't pull up. So we have yet been able to file the complaint to get the dress replaced or refunded. So frustrated!