Carol M.

Our own vehicle broke down in Burley ID on 5 Oct 2023. We were finally able to contact Avis to arrange for a rental vehicle to get back home to Edmonton Canada. We were told we had to make our way to Great Falls MO as that was the closest office that had a vehicle that could go over the border. We had to pay over $1500 Cdn. We are both military veterans so that was an unexpected cost. We made our way to Great Falls on the morning of 8 Oct 2023 where the girl at the front desk said - no vehicle. We had 3 emails from Avis confirming rental between 6-8 Oct. Asked her for head office number and said she didn't have it and walked to the back office where she stayed. I finally found head office number and the fellow on the line was not helpful and said we will have to cancel your rental. Refund will take 7-10 days. So now my husband (PTSD vet) and his service dog and I are sitting under a tree with our suitcases. The topper to this when we get our refund - it is not a full refund, short about $75 Cdn short.
The unprofessional attitude will mean that I never look to Avis for a rental again. I will make sure our community knows what kind of service they can expect.