Sahar H.

They sent me a dried/defective product which was a 4 months supply according to the product's website. After about 2.5 weeks it completely dried out. I contacted them and asked to talk to a supervisor. He asked me to return the product and if it was dry, they will refund me the full amount (as they didn't have any of that product in stock to re-send) and 25% stocking fee wouldn't apply as it was a defective product. I did that but they refunded me a portion of it and held about $50. When I called them back, customer service said that we identified this as not defective and the reason was dry was that you used it too much! Can you believe this?! A 4 months supply and after 2 weeks of usage, they claimed I used it too much! A BS excuse in order to not to pay me fully. They never returned my calls when I asked for a supervisor! Save your time and money and shop somewhere else.