Sahil D.

In Sunday & Friday Migration consultants are not able to reply with a receipt with even acknowledgment mail. Making customers wait too long, when a customer is stressed, confused, or frustrated, they're probably anxious to find a solution to their problem. It doesn't help if they have to wait for respond to their message for two days.
When a customer wants to get in touch with your consultancy, they'll do so on the platform of their choosing—whatever is most convenient for them. Request to connect with a client in a proper convenient way rather than choosing conventional ways.
Unhelpful chat
Transferring responsibility of customers from marketing agent to agent (Case manager). Marketing agents are not the right person to talk to (after going through all this information, of course), and they'll direct you to the right person. They send you to another department, and yet again you will not find solution. You're probably feeling frustrated just imagining this scenario. And you would be alone.
A lack of empathy
When a customer comes to you confused or frustrated, the last thing they want to hear is corporate jargon from a case manager who sounds like they couldn't care less about the stress the client is dealing with. Customers feeling like their issue is being brushed off