Tracy S.

The people at the Manchester, CT UHaul store on Oakland Ave. Were great, as was the person at the location in Winsted, CT. BUT, what was not made clear at the time of reservation was that although my rentals were guaranteed (a 10' truck and an auto trailer,) the locations of pickup were NOT. The Manchester store was nearby my home and easy to get to. The Winsted location was 40 miles away and I didn't know until the night before that I'd have to go there to get the trailer! It was a big use of time and gas that I didn't anticipate. They increased the mileage allowance on the truck by 60 miles "due to your inconvenience," but I had to call to have them increase that to 80 miles (after a long time on hold) which was the actual additional mileage. Truck itself was fine-clean and ran well-but the tie-downs on the trailer came loose partway through the drive and had to be tightened before continuing. Easy return at Pocono Lake, PA location. Hope I never have to rent from them again. Lost almost 2 hours and extra money for gas because I wasn't told that I'd have to drive to Winsted to get the trailer (can you say boondoocks?) until it was too late to make other plans. "Sorry, we don't have runners to bring equipment to your preferred location" is a very poor excuse given by the scheduler. Renters should be told up front about possibility of having to go somewhere very out of the way to get their rentals.