Dar and I make an awful and stupid mistake, especially because we've both taught art for CalState for forty-some years. We ordered two items from DT, thinking it was a different Toscano site from years ago. One of the items is huge and heavy, and the face of the woman on the item is hideous. To return any item to DT, you will have to pack it back up without even breathing on it, pay for shipping and insurance on your OWN dime, and they have to be satisfied with it. This is no way to run any sort of business and we are absolutely disgusted and are spreading the word. Be aware.