Sally H.

Please do not buy from Aovostore. Bought a scooter for my son's Christmas present in December 2021. The scooter appeared to have scratches on. Aovostore provided a refund of £20, which was good. A few months later, the scooter showed a fault. It eventually stopped working. Aovostore offered to repair it. We sent it via courier, to avoid paying Aovostore fees, to a warehouse in Horley, Surrey, as they said this was their UK repair warehouse. This was June 2022. Since July 2022, Aovostore have been saying they will return it repaired, but I have never received it. They keep saying the same thing, It will be here next week, or by the end of the month, don't worry. I have luckily had a refund from my credit card company. But my son had no scooter for almost a year. I have been in touch with Trading Standards and Action Fraud about Aovostore and the UK warehouse, which is called Air Group. Buy from Aovostore at your peril.