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Don't get fooled by the nice pictures and low prices. They are just cheap qualities for more than what they advertised. Shipping takes more than their promised time (2-3 weeks). When reached out to customer service, it was just a bot repeating the same thing over and over. It is proven that there is no real customer service. Don't even bother to return anything because it's impossible. This is another offshore fraudulent company that enticed consumers with nice pictures and low prices but they are all false advertisement and shipped by boat. Do not get fooled and waste your money and time.
PLEASE DO NOT ORDER FROM www.nextdealshop.com. They are a fraudulently advertised website and they are based in China. Their prices are a rip off and shipping took 3 weeks. I have cancelled my order within 10 minutes of placing and they replied after 14 hours later saying it was too late because they shipped already. I insisted I didn't want the shipment and asked for a refund but they shipped to me anyway. I didn't get the order until 3 weeks later because it was shipped from China. I asked to return the products for a refund and they kept dancing around and offering me future discounts. Finally, they told me that I need to ship back to China at my own cost! I had to dispute the charge with my credit card company and file complaints via Better Business Bureau. There is no "real customer service" to answer phone calls because they don't even have a number and they only answer emails during their day time in China. You will never get your money back once you placed the order. THIS COMPANY IS A SCAM!
Tip for consumers:
THIS COMPANY IS A SCAM!!! PLEASE DO NOT ORDER FROM THEM!
Hi Sally!
I am sorry to read about your experience.
We are in fact an international company and are most certainly not a fraudulent website.
We take pride in shipping our orders out within 24 hours after it has been placed.
We offer a 60 days return policy to all customers, as we show on our website.
Once an order is returned to our warehouse, a full refund is provided.
Currently we do not offer contact by phone, but please trust me that our customer service is very real.
We reply to all emails within 12-24 hours.
I wish I could do more for you at this time, but as you did not provide any order information, I am not able to locate your order.
Should you need further support in this case, please contact us at returns@nextdealshop.com
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Hello Sally, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes!