salma m.

I as going on a sailing trip and so i bought a bunch of stuff from swimsuits, sandals and dresses bec i gave birth and nothing from my old stuff is my size.
I chose next day delivery, and paid extra for this service. Just to make sure i get everything in time, in case they don't fit well.
This was june 1st. Not its june23, i didnt receive anything, the shipping website states that the order is on the way back to ASOS.
When i contacted ASOS, they had no answers, no help, and basically they told me theres nothing they can do and that i have to wait for a whole month until they receive the things and check it and then i get a refund if the package is returned safely. This is a joke! I pay money, expecting a service and this is the way I get treated.
I would imagine, after totally $#*!in up my trip. To either refund me instantly, to offer to send them back ASAP. Anything,
Its been almost a month now, and nothing... nothing from this horrible company. Such a rip off!