Salwa M.

The only good thing about this company is the expedited shipping. But then again, I paid an extra fee for "In Plant Rush" shipping. Other than that, VERY poor quality, packaging, and customer service. I ordered a vertical banner for my daughter's graduation party. The product was delivered in a flat manila envelope. As soon as I removed my wall hanging from the packaging, I immediately saw that it was creased in three different locations because of the way it was folded in the envelope. One of the creases was directly across my daughter's face. I can't believe this product was folded so nonchalantly and stuffed in a flat envelope. Knowing that the material is very thin and "plastic like in nature", common sense will tell you to ROLL it and place it in a cardboard box to avoid these creases. This product is completely useless to me now. I cannot hang something that looks like this at my daughter's graduation party. The product is not usable at all. The entire purchase plus the extra "In Plant Rush" shipping is money wasted at this point.

I called their Customer Service phone number and was repeatedly asked to locate the "Inspected By" number on the packaging. I could not find this number anywhere. She kept telling me it would be on a "white sticker in the box". Again, this was packaged in a flat envelope, and there is no white sticker to be found anywhere. Just a pink order confirmation. I kept telling her there is no box, just a flat manila envelope. She herself was actually surprised that the product was folded, instead of rolled, and placed in an envelope.

The young lady told me to send an email with supporting pictures, and they will research for a happy resolution. I did as instructed. My email to them included pictures of the defective product, the flat manila envelope it was packaged in, and a copy of the pink order confirmation. I waited a few days for a response, and nothing. My daughter's graduation party is less than a week away. I had to call them back to ask about my issue. I was told by a "Manager" that there is no resolution, and this is the only way they always send out their products. She said they never put their products in a box. I'm sure this statement is completely false. This is very hard for me to believe. The first customer service representative I spoke to kept referring to "a box", so now I'm being told they never package anything in a box. I told the "Manager" this, and she said the first customer service representative I spoke to was new, and she will need additional training... Miscommunication? Misguidance? Inaccurate information? I'm sure I'm not the only one with this same concern. What about customer satisfaction? I am very disappointed in this company and their poor quality products, and inefficient customer service. I will never order anything from them ever again!