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I had a problem with the roller on my vacuum. At first the customer service representative told me it was not cover because it was a wearable part and to replace it will cost 120 plus shipping, then he got a 50% off with no shipping, but that is still BS.
After a long call, the manager provided me with an email for the ombudsman. It is a third party that actually care.
If you have problems with your appliances don't go back and forward with and agent, just request ombudsman's email
Products used:
Vacuum az1000
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