samir A.

I recently had a harrowing experience with Daraz, an online shopping platform that has left me utterly shocked and disappointed. I ordered a graphics card, opting for Cash on Delivery (COD) for convenience. Little did I know that a member of Daraz's staff would betray customers' trust by leaking sensitive information to a third party.

A few days after placing my order, I received a call from an individual armed with all the correct details about my purchase. This person claimed to be a Daraz delivery representative, assuring me that the graphics card was on its way and setting a date for payment upon delivery. Falling victim to the seemingly genuine information, I awaited the arrival of my much-anticipated package.

When the delivery person finally arrived, he showcased a sealed parcel and, despite our insistence, refused to let us inspect the contents, citing Daraz's policy. The only assurance given was that we could return the product if we were unsatisfied. Trusting in the integrity of the transaction, we handed over the cash and received the parcel.

Upon opening the package, we discovered not the graphics card we had ordered, but a mere multimedia speaker. Feeling cheated and betrayed, we immediately reported the incident to Daraz customer services, hoping for a resolution.

Unfortunately, our hopes were in vain. Daraz's customer service, to put it bluntly, is garbage. They failed to take any substantial action against the fraud that occurred within their ranks. This ordeal has not only cost me money but also shattered my confidence in online shopping, particularly on Daraz.

In light of this appalling experience, I strongly caution others against using Daraz, especially for electronic products. Their lax security measures and inadequate customer service make them a breeding ground for scams. Save yourself the trouble and frustration; think twice before ordering from Daraz. Online shopping should be a convenient and enjoyable experience, not a source of deceit and disappointment.

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