The gift card you buy is probably sold to someone else as well. I had 4 occasions where i bought gift cards and the funds became zero several weeks/months later. Luckily i was able to get my money back. However, i had a 100$ dillard's gift card that i purchased oct 2019 and was not able to use it in a timely manner due to the pandemic/ shutdown that occurred. I am 30 days past their 12months guarantee period and they won't help me nor extend their guarantee period due to this unforeseen situation.