Sam J.

An absolute shambles of a company!
Ordered a pair of slippers over the new year, when they arrived they were tiny on me. This is a manufacturing/size thing.
I organised a return via Evri where the courier took 2 attempts to finally collect the parcel.
I have left it a week and just put the tracking number into the Evri site, only to find out that the tracking number for the return is apparently invalid.
I have contacted a Zalando representative who informed me that they would investigate. That their didn't provide replacements, even though the slippers I originally bought at £32.50 are now £64.99, basically I have to pay twice the price and risk not ever getting my refund.
I decided to save myself the risk of losing nearly £100 for a pair of slippers.
The confusion I now have is how do I actually get my money back. Do I have to put a dispute in with my bank?
An absolute shambles of a company. Very happy to scam people out of their hard earned money. I got off lightly, I hope people don't lose large amounts of money to these con artists.