sam m.

Hi, i ordered a dress off of this website in april for my prom. I gave notice of 2 months and it did arrive in time.
The dress i ordered however was nothing like the model and so i had to return it. After a lot of hassle they agreed to give me a refund so i shipped it back to them (with a cost of £16).
After receiving the dress they then withdrew this statement and said they could only offer me a half refund which was NOT acceptable.

ADVICE!
1. pay via paypal and if you have any problems open a claim with them
2. When vponsale agree that if you cancel the claim they will refund you, DO NOT believe them
3. Escalate the paypal claim asap and tell them everything you can about how you are not satisfied, keep all emails and details and take pictures documenting your problem.

I managed to get a full refund when i contacted paypal and they were much more understanding. I am trying to put this on as many review sites as possible but i would advise you not to use this site as it has caused me way more trouble than it is worth!
I also managed to get a much nicer dress for more than half the price so i wouldnt bother!

I know that vponsale has had positive reviews but they were just lucky!