Sam W.

Booked a rental through Rentalcars.com. Picked up late at night after a long day of travelling, children crying, still a long drive ahead before we get to rest - you get the idea.
And the rental (Thrifty was the provider) STANK of cigarette use. It was terrible, but in the circumstances we were not about to go to the inevitably drawn out process of doing something about it right then. I attempted to use Thrify's customer service the next day, but was told I was calling outside of business hours - no-one ever picked up. In the middle of the day! As our rental period was only 2 days, I elected to speak to a rep in person when we returned the vehicle. By the way, a cigarette contaminated vehicle gets SO much worse when it heats up in the California sun... now my luggage and kids car seats stink too. Thrifty refused to do anything about it since we had booked through a 3rd party. So I contacted Rentalcars.com. They wouldn't do anything either unless I provided photographic proof before the end of the rental period. An impossible proposition. Actually they offered a 10% discount on a future rental. Pathetic! As if I'm going to ever use their services again!