These are worst kind of people with no brains and just want make more money. My passport was in a good shape and applied for re-issue as my current passport was expiring. They returned my application saying pass port binding is damaged and i need to "re-apply" with the reason saying that the passport is damaged.
The passport binding is made with such a poor quality that, if you try to take photo copy of the last page with the xerox machine, then some of stitches of binding will break. Other than that the passport was in a very good shape.
When i had already submitted all documents, i don't understand what difference does it make to re-apply again with almost the same documents with a different reason. These people don't have any common sense.