Having tried several times to create a new GMX email account, and not getting anywhere as far as help from customer support, I give up. When entering my birthdate in the sign-up screen, in the proper format, I get an error message "minimum age must be 16 yrs old". I'm a grandmother, for pete's sake! After reading of all the issues with them, maybe it's a good thing I can't sign up. I would hate to be blocked from retrieving my email for no reason. I think I'll look elsewhere.