Sandra A.

When I called the Wyndham resorts in Charleston they interjected my call I was unaware I was speaking to reservations.com as I repeatedly asked is this reservations they said yes until I received my bill on my bill was a $55 service charge for them making my reservation in addition to the fact that when we had to leave one day early due to emergency to come home specifically called ask if I would receive a refund and was told yes I got the itinerary from the main desk I got the paperwork from the main desk providing them to show out of checkout I also got the business card for the management on duty I have been fighting with this company since September of 2023 to no avail Wyndham has been absolutely no help also I have tried to file a grievance with my bank but I'm not disputing the original charge I'm disputing the lack of a refund this company is a scam scam scam I don't know how they interject the calls from you to the hotel the hotel picked up the phone transfer me to reservations and it was reservation.com be aware be aware I have lost over $300 because of them they will not give me my money back... The only reason they got a one star is because there's no no stars