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I ordered some items with a free gift. They sent me my items with no free gift. I contacted them several times via email ( as I was advised) my question was not appropriately responded to until the 5th email. I was advised they sent me a cheap free gift instead of the one they offered. They basically said that is our policy. Nothing is promised. Very expensive with not intelligent customer service. No longer a customer.
Sandra L.'s review of Lancome earned 3 Very Helpful votes
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Lifelong customer but never had a reason to interact with their service team. Ultimately ended up...
