Sanea S.

I had to file a dispute with a minor account that I had as a minor. A company had stated they issued a refund for a return that I had did but never received the refund and I later found out the refund was issued to someone who was not me(A different bank account I had not owned). The rep then advised me to dispute the transaction since the business refused to settle the issue. So I did as instructed. The dispute was then never handled because the business had provided receipts showing proof of refund but Capital One did not investigate the difference in account numbers that the business had provided and Capital One sided with the business. Capital had also allowed the business to charge my account multiple times without my permission even when I had asked for new cards so the company was allowed to charge the new cards without ever being provided the new cards and I had instructed Capital One that they did not have permission to charge the cards again.