- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I recently booked trip to Srinagar & Jammu through trip factory.
They gave me package through local agent. We enjoyed the trip throughly. However below are my experience particularly for tripfactory
1. They have tie up with local tour planners. For srinagar they had tie up with dreamsvalley travels. They were good. Leaving some instances rest tour was good.
2. Tripfactory response was unsatisfactory. I booked the tour 3 months ago and no body was in touch with me for giving me update or following for confirmation.
3. Most of the time their customer care number is engaged or out of service. For any assistance you will have to contact local agents.
4. Response to queries is poor. Many times they tell that relevant person will call back. But you never receive call from them.
5. They did not provide me local contact details untill i called and asked them.
6. So i would conclude that if you push them to corner they will serve. There is nothing called customer satusfaction or delight.
Santosh R.'s review of TripFactory earned 5 Very Helpful votes
Santosh hasn’t received any thanks yous.
Santosh doesn’t have any fans yet.
Santosh isn’t following anybody yet.
Empty.
Excellent and thrilling experience. Must try this team, very cooperative and helping in nature....
Firstly special thanks to KAJAL JAIN from Chandigarh who had done all the arrangements for me for...
Dear Sir,
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to care@tripfactory.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!