Sara M.

I have ordered online from beautybrands website several times without an issue. Love there prices and products. This last time I ordered a liter of each, shampoo and conditioner, both arrived fine. I also ordered a shine spray and a leave in conditioning spray. The conditioning spray's cap was not on tightly causing the product to completely empty out during shipment. I called customer support and left numerous messages. Never a call back! I messaged off the website, no response! I called a store and a wonderful man gave a message to his district leader. Never heard from the district leader but did receive an email from an "angie" few days later. She has been completely unhelpful and does not respond in a timely matter at all! I have explained what happened and sent pictures at her request with no response on her end. I am unsure if I will ever order online again. Unfortunately, the nearest store is 4 hours away. Might just have to suck it up and shop ar ulta from now on.