I ordered a computer from this company and wanted a second hard drive and asked them to put the huge hard drive that came with it as a slave and ordered a smaller drive as the master. They did exactly what I asked with no extra charge. It took a little extra time to receive it due to that but not much time. I am thrilled with the computer so far. I have had it for a couple of weeks now and everything works fine. I have not needed to contact them since the purchase but they say that I can call anytime for help. Also I wanted windows Xp so I can use all of my software and hardware that I have and I had that choice when I ordered at no extra charge. I tried Dell and called them and they could not answer all of my questions but before I ordered this computer, I had talked to them and answered every question for me. I recommend this company to everyone.