Please please can someone tell me if they have started proceedings against this company? I am not even going to explain my personal problems with them as is obvious from other reviews and my experience is no different. Customer service does not warrant that title at all, we all have off days but rudeness and ignorance are in no shape or form acceptable. I cannot for the life of me understand how this company stays afloat unless there is a lot of wrongdoing involved? And unless I am very mistaken there is a number of excellent review that follow on from the absolutely awful ones and certainly raises suspicions of their credibility. I am lost for words now as in all my retail experience on both sides of the fence I have never come across a company like this ever