Sara H.

I didn't want to believe the reviews because this is Neiman Marcus, but unfortunately, they were true. I paid for a Chloé C Clutch With Chain In Shiny & Suede Calfskin, FedEx delivery confirmation stated it would arrive 3/3/20, and it never arrived... and I never received any communication. I called on 3/4/20 to find out it was cancelled that day due to availability... an entire WEEK after purchase. Are you kidding me? They still have my money to boot! I started filing complaints, first with the FTC and BBB. This is just ridiculous.

So basically, this company makes up merchandise out of thin air, charges people for this phantom merchandise, holds on to their money for weeks earning all kinds of interest, then finally says, "Ooops. I guess we ran out". Nice.