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Ordered a pair of basketball shoes for my daughter's school team. Sizing was off and when compared to a pair bought in U.S. they were a sorry imitation and incorrectly labeled. They were so cheap that they were already falling apart before they got out of the box (ripped laces, loose seams). Ordered a 1/2 size bigger than normal and it still came too small. Didn't realize these were knock-offs. Should have known better. Can't return unless I want to pay $60 for shipping!
Tip for consumers:
Update. I love how they respond to say they will help me resolve this. They offered $15 credit and then said, "No more than $10 USD" and that after telling me I had to pay $25 for shipping to receive cheap knock offs and then $60 to return! $75 shoes worth less than $10 USD. Not helpful when shoes are incorrectly sized. I can pay $100 shipping? No thanks, but thanks for your help over the last THREE weeks of no resolving anything. Just repeatedly saying odd things over and over.
Sarah B.'s review of DHgate earned 3 Very Helpful votes
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Hi Sarah B.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Regards,
Cess
Dhgate Customer Service