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I was an Adagio customer for a year and a half. I enjoyed connecting with my family across the miles by sharing the Communitea monthly tea club and found several favorites to order separately. My most recent delivery was stolen. Upon notifying Adagio, I received a cut and paste reply about reporting the theft to police and the carrier but they refused to re-ship or refund my order. I sent a second email outlining my longtime loyalty and requesting they remedy the situation, to which I received the same cut and paste email. There is no customer service phone number and the online chat is pre-loaded with form replies rather than being staffed by a real representative. Good tea but abysmal service
Products used:
Tea club and loose leaf tea
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I've had better tasting tea from a grocery store. I had sampled every single oolong tea they sell...
We do our best to deliver the products you order quickly and in most cases free of charge. However, once the package reaches your home, we can not guarantee its security. If your neighborhood is prone to theft, we recommend shipping orders to a UPS Store or similar safe destination.