Sarah C.

We had a nightmare with Car flexi due to our flight being delayed and the car being let to someone else but Goldcar were awesome. They got us a better car with no excess to pay and no hassle at all. The lady at the desk was an absolute star. Would highly recommend.

We were delayed due to late flight and when we got to Bologna our car was gone. Luckily Goldcar were awesome and gave us a car. I had paid £133 for the first one which was with Goldcar but because I'd booked via Car Flexi they couldn't refund me for the first one. Car flexi won't refund me either because I hadn't given them 48 hours notice and didn't let them know we would be delayed. Sadly I'm not very good as a psychic. I had to pay another £300 for the second car but actually it was a way better deal as we had a better car and there was no £2000 excess to pay. I will be using Goldcar next year. I am now out of pocket. I'm glad we hadn't gone for a more expensive car!