Sarah I.

Package was lost on their end before delivery. I had to follow up with customer service so many times to get my tracking #. Finally after I received the dress I wanted to return it as it didn't look good on me & they refused. I called them twice & e-mailed them so many times. They never called me back although I was promised that someone will call me back. This was my 1st time ordering from Couture Candy & will never do again. I am so frustrated.

Experience was very good. I ordered a bag & got it in 1 week. Bag was as described on kate spade surprize website. I will definitely order again.